Description

Alan Barber

Sharmoo, 4 North Street, Sturton Le Steeple, Retford, Nottinghamshire, DN22 9HP

Tel: 07367463567 Email: alanbarber88@hotmail.co.uk

 

Personal statement

Motivated Administrative Assistant with exceptional customer service and engagement skills. Results-oriented professional with proven ability to anticipate needs, proactively address situations and mitigate conflicts. Strong calendar and scheduling management skills to prioritise, organise and maximise availability and project timelines. Successful at managing files, directing guests and restocking office supplies such as paper and snacks. Open and clear communicator with good planning skills, adaptable nature and analytical approach.

Key Skills

 

·   Team player

·   Scheduling

·   Extremely organised

·   Problem solving

·   Time management

·   Google Drive

·   Microsoft Office

·   Self-motivated

·   E-Finance, Open Accounts expertise

·   Communication skills

·   Team liaison

·   Tying

·   Customer Service

Employment History

 

Business Support Officer Level 2, Action for Children, Yorkshire and the Humber

(May 2019 – Present)

 

·         Answering incoming calls in regards to fostering enquiries also from other members of staff within the organisation

·         Completing billing schedules

·         Doing invoices

·         Dealing with new foster carers application

·         Dealing with new DBS checks

·         Dealing with foster carer payments

·         Using different systems such as E-Finance, Open Accounts,    Microsoft Office packages (Word, Excel, PowerPoint, Sage, Outlook, Skype for Business)

·         Prepared meeting materials, set up conference rooms and took notes.

·         Kept back office operations smooth and efficient to support business needs.

·         Generated reports detailing project information and predictions.

 

 

Voluntary Junior Football Coach, Phoenix Junior Football Club, Doncaster

(July 2012 – Present)

 

·         Coaching junior football team at under 15’s level who compete in the Doncaster & District Junior football league.

 

Temporary Warranties Advisor, B&Q/Adecco, Doncaster

(January 2019 – May 2019)

 

·         Answering incoming calls from customers who have had installations done by B&Q

·         Logging claims

·         Dealing with complaints

·         Raising purchase orders

·         Using different systems such as CRM, Sap, Outlook, .com+

·         Raising cheques

 

Temporary Telephone Interviewer, Blue Arrow/Capita, Rotherham

(October 2018 – December 2018)

 

·         Dealing with incoming calls from candidates enquiring about different roles that they have applied for

·         Rebooking telephone interviews and Assessment centres

·         Going through telephone interviews with candidates

·         Giving feedback to candidates on how they have done on their interviews

 

Temporary Call Quality Administrator, Interquest Group, Sheffield

(August – October 2018)

 

·         Listening to calls across different departments

·         Giving feedback on calls

·         Updating spreadsheets

·         Using different systems such as Microsoft Office packages (Word, Excel, PowerPoint, Outlook, Skype for Business)

 

Customer Service Administrator, Venatu Recruitment/Gravelmaster Limited, Doncaster

(May 2018 – July 2018)

 

·         Answering incoming calls from customers across the UK

·         Replying to emails on Helpscout email server

·         Dealing with additional products for customers

·         Completing paperwork

·         Using different systems (Sage pay, Sage accounts, Microsoft Outlook, Word, Excel, Helpscout)

 

Administrator, Doncaster & Bassetlaw Teaching Hospitals NHS Foundation trust, Doncaster

(April 2017 – February 2018)

 

·         Answering incoming calls

·         Dealing with general admin adhoc duties

·         Resetting system passwords for NHS trust staff

·         Answering emails on Microsoft outlook

·         Dealt with contractual changes

·         Dealing with post that comes in to the department

·         Dealt with end of day figures

Temporary Business Collections Administrator, Angard Staffing/Royal Mail, Barnsley

(November 2016 – April 2017)

 

·         Taking inbound telephone calls from businesses from across the UK in regards to mail collections

·         Typing up letters and emails to businesses

·         Using different systems e.g. Siebel and Sap

·         Logging complaints

 

Temporary Customer Service Advisor, Dixons Carphone, Sheffield

(August 2016 – November 2016)

 

·         Taking inbound calls from customers

·         Chasing customer repairs

·         Exchanging products that are either damaged or faulty

·         Communicating with different departments

·         Logging complaints

 

 

Assistant Manager, Coral Bookmakers, Doncaster

(February 2015 – August 2016)

 

·         Dealing with customer enquiries surrounding different sporting events

·         Using different systems

·         Serving on tills

·         Dealt with financial work at end of the day e.g banking, weekly figures Diminished financial discrepancies, managing monetary transactions, including deposits and credit card transaction

·         Oversaw daily operations of store, including inventory and supply restocking, cash-handling and assisting customers

·         Scheduled and led weekly store meetings to discuss sales, performance and customer service benchmarks.

 

Community Sports Coach, Active Regen, Sheffield

(February 2011 – November 2014)

 

·         Delivered a wide range of supporting activities in various primary schools across South Yorkshire

·         Worked alongside local partners and different organisations such as South Yorkshire police, local town councils and local youth councils.

 

Qualifications

 

·         GNVQ IT Foundation

·         GNVQ IT Intermediate

·         City & Guilds Communications

·         City & Guilds Level Key Skills in IT

·         Customer Service Level 2

·         Level 2 Diploma in Personal Development for Employability

·         City & Guilds Entry Level 3 in English

·         Sports Leaders UK Level 2 in Community Sports Leadership

·         BTEC Level 1 in Supporting Employability and Personal Effectiveness

·         NVQ Level 1 in Sport and Active Leisure

·         First for Sport Level 1 in Principles of Coaching Sport

·         First for Sport Level 2 Employment Awareness in Active Leisure and Learning

·         First Aid at Work