Description

 

CURRICULUM VITAE

 

 

Amanda Gunn

1C Towerdykeside

Hawick

TD9 9EA

 

Tel:  07597 626078

E-Mail:  gunnamanda34@gmail.com

 

 

PROFILE

An experienced sales and customer advisor able to meet the demands of working to tight guidelines and targets.  Adaptable, well presented, confident and highly motivated individual who is always willing to take on new challenges to enhance professional and personal development.  Currently looking to get back into a customer service role.

 

KEY SKILLS AND QUALITIES

Able to plan and organise workload.

Excellent team worker able to co-operate and interact with staff at all levels but also able to work on own initiative.

First class communication skills, both written and oral with an easy style which can be adapted to suit the situation.

A self-disciplined and determined worker whose reliability is beyond reproach.

Keen to learn and quick to grasp new concepts.

 

CAREER HISTORY

 

My Space Housing Solutions – Housing Officer – 2018 to Present Day

Supporting vulnerable people to manage their tenancies.

Providing support and directing tenants to the appropriate services such as mental health and addiction support services.

On-call weekend support for vulnerable tenants.

 

St Johns Hostel – Warden – 2014 to 2018

Responsible for ensuring all residents of the hostel are checked in and are safe.

Implementing policies, rules and regulations to be followed by residents.

Minimise risk of injury or property damage.

 

North Lakes Childrens Services – Child Carer – 2012 to 2014

Looking after children in care with social, emotional and behavioural issues.

 

Centerparcs Penrith – Security officer – 2008 to 2012

Ensuring the safety of guests and the onsite premises.

Being the first point of call for any incidents and emergencies.

 

 

 

 

 

 

Reliance Secure Task Management – Helpdesk Operator – 2007 to 2008

Working on a 24 hour helpdesk, providing professional and effective response for various Police Forces, allocating Forensic Medical Examiners and Nurses to carry out assessment and/or treatment of any detained persons in accordance with agreed protocols and timescales.

Liaised with the Gloucestershire and Cleveland Constabulary Staff to log building system faults, enabling swift and efficient rectification of all reported faults.

Responsible for administering all the booking relating to the conference and banqueting service within the Gloucester Police HQ.

Covered the main reception when required to assist visitors, undertake general clerical duties and to help internal staff in all front of house requirements.

 

Reliance Custodial Services – Prison Custody Officer – 2004 to 2007

Ensured the well-being of people detained in custody in a safe, courteous and considerate environment.  This included the secure movement between cells/court/prison and monitoring the provision of food.

 

Alias Hotel Kandinsky – Sales Manager – 2000 to 2004

Carried out reception duties, thus being the first contact for the customers, either face to face or on the telephone.

Responsible for recruiting and training new staff as Front of House Manager.

Ensured that meeting occupancy and room rate targets were met on a daily basis.

Controlled the sales ledger and banking requirements.

Liaised with all departments to ensure budgets were met to maximise all sales opportunities and to ensure all staff were trained in the art of up-selling.

 

Tritzi Villas – Guest Relations Manager – 1992 to 2000

Promoted villas to ensure monthly sales targets were met.

Ensured that all villas were kept to a high standard of cleanliness.

Liaised with customers and other departments to resolve problems and queries.

 

Various Locations in London – Nanny – 1988 to 1992

Worked as a mothers help before moving on to a full time nanny position.

Responsible for the well-being of children aged 3 months to 6 years.

Ensured the day to day running of the house was kept to the highest standard.

 

EDUCATION AND QUALIFICATIONS

 

Fire Warden Training

6 x ‘O’ Level Grades

 

PERSONAL DETAILS

 

Full, clean UK driving Licence, car owner.

Fluent in Greek.

 

HOBBIES

Physically fit through personal fitness and swimming.  Enjoy reading, gardening and DIY.

Education

Lochaber High School, Fort William.

1980 to 1984 6 O Levels