Driving Licence | Car Owner
Confident and hardworking team player who is always willing to accept new challenges. I am able to perform under pressure whilst at the same time retaining my composure and professionalism. I am goal orientated, tenacious, with experience of working within challenging service driven environments, and a proven record of developing excellent relationships with customers, management and colleagues.
I enjoy the challenge of mentoring and aiding in the development of others and get a personal feeling of achievement when my efforts are rewarded through the success of the group. I am able to handle multiple priorities and work to deadlines and targets. I have good interpersonal and communications skills, good at problem-solving, a keen eye for detail and a great sense of humour.
Ability to prioritise workloads
Able to work to targets
Analyse data and present this clearly
Motivating and mentoring team members
Being flexible and fair while remaining objective
Able to use a wide range of IT packages Office, Excel, Outlook
Organisation of team meetings
Team management experience, including 121s, team briefs to achieve KPIs
Determination to finish tasks
Experience with SAP ISU/CRM systems.
Available to travel
BPSS and Security cleared
14.11.2017 – Present
Team Manager/ Learner Engagement Officer/Recruitment Resourcer
Managing a team of 7
Continuous staff training and development
Attracting new learners to Pinpoint Trainings employability programmes
Maintaining good working relationships with recruitment company and partners
identify opportunities for growth and innovation, and also develop networks and working relationships in new areas.
Processing learner’s paperwork
Conducting eligibility checks on all learners
General admin duties
Advertising jobs/training on jobs boards and utilising social media to attract more candidates,
Booking venues for training
04.07.2016 – 14.11.2017
Recruitment Consultant/ Business Administrator
On-site client meetings (weekly)
Manage 100+ staff
Carry out weekly induction courses/training
Reporting and analysing
Ensuring all client and candidate information is stored correctly and input accurately onto Profile database
Providing administrative support to Temporary and Permanent Recruitment Teams
Checking candidate’s eligibility to work, i.e. Passports,
Taking general telephone calls/enquiries including shift availability
Ensuring all packs are maintained and compliant to ISO standards
Managing CV retrieval process through email enquiries and general applications
Sending candidate rejection emails or letters
Producing Job specifications as required
Production of management information
Hewlett Packard Enterprise
07.03.2016 – 27.05.2016
Administrator/ Project and Development
Liaising with different departments in the business
Dealing with service users, Responsible Officers, Probation Officers and CRC
Booking and amending appointments for services users, Probation Officers and Courts
Dealing with any ad hoc queries
General administration duties
Using Microsoft Word, Excel and PowerPoint
Maintain confidentiality at all times due to the nature of the account
Confidently communicate and liaise with all colleagues
Update and create processes and procedure documentation when required
Encouraging my team to be creative, develop, and implement their ideas to update processes.
Using lean techniques for continuous business improvement
EDF Energy Field Services, Sunderland
17.10.2005 – 04.03.2016
Back Office Administrator/ Customer Service Administrator
PA duties for management on certain projects over the years
Specialist trainer, creating training material and developing processes as required for new starters and Offshore colleagues
Senior Customer Service Advisor, dealing with customers, suppliers and Distributors
SAP trained ISU/CRM
Point of Contact for external Contract Managers
Dealing with both complex cases and technical help problems for customers and distributors
Collating, analysing and interpreting data for presentation to senior management
Admin experience, completing paperwork, filing, faxing, photocopying
Understanding of employment law, dealing with grievance and discipline issues on site.
Stride Community Network South Shields, South Shields
01/2004 – 10/2005
Administrative Assistant/Personal Assistant
Dealing with internal and external correspondence.
Creating letters, memos, agendas, presentations and reports.
Monitoring stationery supplies and reordering when necessary.
Maintaining office equipment, such as printers, computers and photocopiers
Answering the telephone.
Looking after visitors, booking venues for presentations and meetings.
Blockbuster Entertainment, Gateshead
8/2003 – 01/2004
Dealing with the public on a day to day basis.
Responsible for preparation, cleanliness and presentation of public areas.
Stock control, monitoring and replenishment.
Assisting colleagues on the shop floor with visual merchandising and point-of-sale promotions.
Financial administration – cash, card, cheque, credit/debit.
Ensuring strict compliance with health & safety and Data protection.
B&Q Direct, Washington
06/2002 – 06/2003
Customer Service Advisor/ Call Centre Operator (Temp)
Booking customer’s orders and booking deliveries.
Human Resource Management with HRD Group
Principles of Leadership and Management (Level 3)
Criminology Diploma Intermediate (Level 3)
Forensic Science and Profiling Diploma (Level 3)
Business and Administration (Level 2)
Conflict Management (Level 2)
Lean Organisation Management Techniques (Level 2)
Mental Health Awareness (Level 2)
Business Law Diploma
Project Management Diploma (ongoing)
Information, Advice and Guidance (Level 2)
Contact Centre Operations (Level 2)
South Tyneside College, South Tyneside., South Shields
09/2001 – 06/2002
Thomas Hepburn School, Felling.
1996 – 2001
10 GSCEs including Maths, English and IT
Hobbies and Interests
Learning/ Personal development
Volunteering at the local Community Hub