Jade Mosgrove

I have over 3 years experience in customer service roles, both with in retail roles and contact centre roles.

Work Experience
Customer Service Advisor
Teleperformance – Manchester 2019 to 2019
Answering inbound calls from NHS patients in regards to booking a referral services. I also dealt with carers and doctors booking on behalf of patients.

Carer for family member
Manchester 2016 to 2019
I have been a carer for my Grandmother for over three years now, my duties included assisting with medication, assisted with personal issues including dressing and hygiene.

Retail Assistant
House of Fraser – Manchester 2018 to 2018
Dealt with till operations, refunds and credit/debit cards, customer issues and compliments, food preparation, Serving food and beverages to customers, Maintained
stock and general housekeeping.
Promoted a welcoming environment where customers received great service and endeavoured to maintain the shop to exceptional standards, keeping the area safe of
hazards at all times, dealt with customer enquiries and complaints face-to-face and over the telephone, resolving any issues quickly and efficiently.
Providing high levels of customer service at all times, ensuring customers received attentive and pro- active service at all times

Customer Care Advisor
Mothercare – Oldham 2016 to 2017
Answering customer care inquires both from existing and new clients, Placed orders for customers using the in-house systems.
Dealt with returns, refunds & taking payments. Liaised with other departments
including warehouse, courier company, company stores and over sea’s manufacture’s.
Emailed responses from customers queries and compliment’s emailed couriers on times and days of delivery’s, liaised with manufactures about out of stock products for

estimated in stock dates on popular stock.
NVQ Level 2 Customer Service
Route 2 (Apprenticeship)
2012 to 2012
Diploma in Travel & Tourism
Oldham College – Oldham
2010 to 2011
Failsworth High School – Manchester
2005 to 2010 Skills
Customer Service, Customer Care, Call Center
Additional Information
SKILLS Customer service Cash handling Retail care Customer care