Jayna Kathryn Smith



I am a motivated, determined and enthusiastic girl, looking to work within a creative and challenging environment. I am reliable with initiative and forward thinking. I can use logic and sound reasoning in problem solving situations and I am not afraid to take responsibility. I see my self as a problem solver who jumps in to settle disputes in group activities. I am imaginative with a flexible, adaptable, positive attitude to work. I am friendly and out-going with a stern yet understanding personality.


Excellent communication and presentation skills

· Exceptional customer service skills

· Hard working and enthusiastic attitude

· Ability to work on my own initiative

· A keen, thorough visionary with attentive to detail

· Understanding and sensitivity

· Easy to work with

· Fast practical learner

Excellent IT skills in both word and excel

2017 – present

Manager of telesales

Westbourne legal solutions t/a swift resolution

– Managing the staff in my department and organising the workload between each person

– Setting up targeted campaigns on the computer for each of them daily

– Calling complicated clients and taking them step by step through or process whilst attempting to sell our services

– Keeping a calm and organised office and also disciplining staff that didn’t comply

– Maintaining excellent contact between myself, my staff and our consultants and defusing any issues or qualms they may have

– Keeping records of sales, call rates, new and failed sales daily

– Keeping up to dates with new rules and regulations and putting them into effect on a regular basis

– Doing longer hours if needed to ensure that I could be reached if our consultant was in an appointment


Shop assistant

Centre of Britain sweet shop

– Welcoming customers as they came in and assisting with any questions or queries they may have. (about both post office and the shop)

– Serving people patiently and quickly, whilst prompting new stock

– Keeping a clean and sterilised environment around my counter and the stock

– Assisting with post office tasks when needed

2014 – 2015

Shop assistant

Arkwright office licence

– Opening and closing the shop. I was given my own keys as i was in 6 days a week

– Ordering stock from suppliers and checking it when delivered before putting it out

– Taking regular stock checks while checking dates

– Cleaning and organising the shop daily

– Learning about all of the stock in detail so as to give customers the best advice depending on their taste

2014 – present

Play Assistant

Crackers Soft Play

· Greeting customers when they enter the premises. With a kind and welcoming attitude

· Handling money for entry payment and refreshments

· Keeping the floor area (Frames, tables etc) clean and presentable

· Watching the children carefully and being able to act quickly in any situation

· Assisting in the kitchen with preparation and making of food.

2013 ( temp work)

Google Specialist

Currys/ PC World

· Creating a warm and welcoming atmosphere in my area of the store

· Learning all the facts and figures of the products I was promoting and educating customers

· Assisting customers with products they had already purchased

· Keeping my work area clean and presentable


Waitress, Housekeeper and Bar Person

The Manor House Inn

· Offering a kind welcome into the bar and maintaining a high standard of service through a costumers visit

· assisting with food preparation

· Finding jobs to do for myself and other employees when the business when quiet

· Cleaning the eating areas and bar room

· Thoroughly cleaning and disinfecting the rooms

· Checking the rooms after they had been cleaned

2010 -2011

Waitress and bar person

The Black Bull

· Waitress and cleaning skills

· Food prep and pot washing

· Cleaning the bar and restaurant

· Arranging tables and organising kitchen wear

2007 – 2011

Waitress and cleaner

La toot

· Started as work experience. Then I soon gained a permanent Saturday job and i worked through the holidays and

when I was not at school.

· Responsible for window display and merchandising activities within the shop floor. Creating attractive displays to

ensure maximum engagement with customers.

· Handled food prep, cooking, shopping.

· Operating a till, cash handling and payments

· Cleaning the eating areas, kitchen and toilets



Haydon Bridge High School

GCSE: English Literature C, English Language C, Maths C, History C, Russian B, Applied Science C.

Business Administration level 1 (NVQ)

ITQ level 2 (NVQ)


Available upon request