Badgers Dene, Phone: 07597 684695 Grays, email@example.com
I am a 25-year-old with a Bachelor of Law Enforcement Studies. I have a wide variety of experience within retail, customer service, security, supervision and management, as well as officiating ice hockey at a high level. My education gave me experience in report writing, the use of Microsoft Word and Excel, project management, organizational management, and conducting a self-directed study. This four-month self-directed study was eventually published in the publicly accessible vault at the Justice Institute of British Columbia. I am a self-motivated worker, strong team player, and fast learner. The rate at which I have advanced in previous jobs required a high level of adaptability and understanding on new concepts and processes. I have experience in training other people, installing new organisational systems, administration, reception, and handling both money and confidential information. I am confident in my abilities and always looking forward to new challenges and learning opportunities.
Supervisor Sept 2018 – Present JD Sports
· Was promoted to supervisor within 3 months of working at the store and have since been trained as a supervisor on all departments of the store.
· I was a lead member of management during the installation of a new organisational system in the stockroom which required me to train all staff on the operation of the system.
· Gained experience in handling large amounts of money, producing change orders, preparing Inter-Branch Transfers, and performing audits.
· Main responsibilities included ensuring store profitability while using the most recent strategies and technologies for management and customer service.
Security Professional Aug 2017 – Aug 2018
· Required a large amount of teamwork with coworkers.
· Asking people to leave the premises could turn physical and a high level on conflict resolution was required to avoid physical confrontations.
· Customer service orientated security was always important as we were often the first and last point of contact patrons had with our business.
· Special events and concerts were also held in the nightclub area and we would provide the security of the performers that night.
Security Professional March 2017 – Aug 2017
· Same position as mentioned above at a different location.
Security Officer Jan 2017 – Sept 2017
· Customer service orientated security.
· Was trusted to work a wide variety of different locations which required fast learning of new processes.
· Often worked in government building conducting front desk reception/administration roles as well as being first point of contact for visitors and employees.
Busser Nov 2015 – Jan 2017
The Keg Steakhouse and Bar
Started employment as a dishwasher, where I would wash all the dishes from the restaurant and kitchen. Moved up to bussing with duties including, clearing, cleaning, and setting tables. Seating customers around the restaurant. Serving food. Providing excellent customer service to every customer that entered the restaurant.
Barista April 2014 – Nov 2015, April 2016 – Aug 2016
Making a variety of both hot and cold beverages. Cleaning the cafe. Learning how to operate a Point-of-sale system. Providing excellent customer service in a high-paced working environment. Also had to stay up to date with the latest products that Starbucks was selling as well as acquire a high level of knowledge about the different types of coffee that Starbucks offered.
Instructor/Head Instructor Aug 2013, 2014, 2015, 2016
Lake Cowichan Summer Officiating School/Osoyoos Summer Officiating School
· Built a schedule for a 5-day summer camp involving 45 kids and 5 other instructors.
· Created my own class presentations to prepare the students for their exam at the end of the camp. Classes included: fitness and nutrition, professionalism, social media awareness, and a variety of hockey rule presentations.
· At the 2016 camp I had to take charge during a medical emergency as one of the children attending the camp had epilepsy and began having seizures almost every night.
· My supervisor was present for one of the worst nights with this student and said I acted in one of the most professional ways he had ever seen an instructor act.
Gate Admissions Pass Booth/Runner July 2013 Calgary Stampede
Processing pre-purchased tickets and accessing will-call tickets for guests. Transferring money, and information, and tickets from the gates to the head office. Providing customer service in both English and French to guests of the Stampede.
Hockey Official Sept 2007 – March 2017
Various Hockey Leagues
· Started in the Comox Valley Minor Hockey League and worked my way up to the British Columbia Hockey League which is one of the highest levels of hockey in the province.
· Was selected for provincial championships and playoffs every year after 2009.
Being a hockey official is my most prominent work experience. It allowed me to develop a wide variety of skills including: conflict resolution, report writing, communication in stressful situations, remaining professional at all times regardless of the environment. Some of my most proud achievements happened while I was a hockey official. I have used transferable skills that I learned here in every job that I have undertaken since.
Community Engagement Volunteer Sept 2017 – May 2018
Saanich Police Department
Volunteer once a week with the Saanich Police Department Community Engagement Unit in Saanich British Columbia. Duties included delivering letters and notifications to members of the community involved in the Block Watch program. Looking for people using their cell phones while driving at intersections around the community. Performing auto-lockout crime notifications in parking lots throughout the community notifying citizens how vulnerable their vehicles are to break and enters. Other duties included attending community events as representatives of the community engagement division for Saanich Police.
Organiser/Student Volunteer Nov 2017
Dressed by BLES
· Organised the collection, preparation and donation of over 200 items of clothing to a local homeless shelter.
Walk Safer Volunteer Sept 2015 – Apr 2016
Walk Safer Camosun College
Volunteer with the Walk Safer program on the Lansdowne Campus of Camosun College. The program runs during the evenings. Volunteers walk students to their cars or use a golf cart to drive them to their cars located in parking lots around campus. The program is designed to deter crime on campus and provides a sense of security for those that do not want to walk to their cars alone when it starts to get darker out.
Hockey Officiating Mentor Sept 2009 – March 2012
Comox Valley Minor Hockey Association
As an officiating mentor I would attend the games of newer hockey officials and watch how they officiate the game. I would provide them with constructive criticism that would help them fix their mistakes and improve their skills as a hockey official. I would also interact with the coaches of the teams and sometimes parents that were yelling at or abusing the officials I was supervising. It was my job to diffuse the situation and explain to the coaches or parents that the officials were young, they were new and that I was there to help them improve.
Sergeant Sept 2007 – June 2010
386 Komox Royal Canadian Air Cadet Squadron
Learn about and focus on citizenship, leadership, physical fitness, and general aviation. Attended musical summer camp, and introduction to aviation summer camp. During my time with the Royal Canadian Air Cadets I was a member of the squadron band for all 3 years. As a member of the band there were additional commitments that I attended throughout the community representing my squadron and air cadets as a whole.
Bachelor of Law Enforcement Studies: Justice Institute of British Columbia Completed 2016 – 2018
· Project Management
· Organizational Management
· Labour Law
· Forensic investigation, and Search and Seizure
Diploma in Criminal Justice Studies: Camosun College Completed 2014 – 2016
The Criminal Justice program prepared me for further post-secondary studies within the criminal justice field. This program focused on five main themes: critical thinking and effective problem solving, legal and ethical practice, diversity, application of knowledge to the real world, and intellectual curiosity/critical practice. Lessons focused on human rights, social justice, protection of society, harm reduction, and fairness, equality and the rule of law.
High School Diploma: Highland Secondary School, Comox, BC, Canada 2012
Awards and Special Selections
Published Author 2018
Was one of six selected out of 16 students to have my self-directed study on The Use of Facebook by police: RCMP compared to municipal departments published in the Justice Institute of British Columbia Vault. https://jibc.arcabc.ca/islandora/object/jibc%3A2370
Grade 12 Fitness Award 2012
Awarded to the Grade 12 student who displays overall top fitness marks throughout the school year.
Best Overall Musician 2012
Awarded to the best overall and most active musician at Highland Secondary School.
Officiating Program of Excellence 2012
Selected, along with 10 other officials around British Columbia, to attend a provincial officiating excellence camp where we officiated the Under 16 provincial selection camp.
Under 17 BC Cup 2012
Selected, along with 10 other officials around British Columbia, to attend a provincial officiating excellence camp where we officiated the Under 17 provincial selection camp and tournament.
CVMHA Official of the Year 2011
Awarded to the top overall hockey official of the Comox Valley Minor Hockey Association.
Grade 10 Fitness Award 2010
Awarded to the Grade 10 student who displays overall top fitness marks throughout the school year.
Most Progressive and Efficient NCO 2010
Awarded to the cadet at 386 Komox, Royal Canadian Air Cadet Squadron who had demonstrated steady advancement through the training program, achieving all desired results in a most efficient manner.
Collin Cathcart Award for the Spirit of Cadets 2009
Awarded to a cadet at 386 Komox Royal Canadian Air Cadet Squadron who had demonstrated the true “Esprit de Corps.”
Qualifications and Skills
Serving it Right 2016
Basic Security Training 2017
Occupation First Aid Level 1 2017
Fluent in both French and English
Attended Francophone school until grade 9.