Location: Fir Tree, County Durham
Telephone: 07505 438 078
A highly organised, professional customer service, administrator and PA. I pride myself on excelling in any role that I take on, and am fully committed to my own success as well as that of my employer. Whether working alone or as part of a team, I enjoy the satisfaction of a ‘job well done’ and a smile on my customer’s face. I have a broad industry background to draw upon, and feel I have much to bring to the table. I have experience with all office applications and am familiar with both Windows and Mac. Book-keeping experience to trial balance, familiar with Quick Books. Full, clean driving license and car.
2002 – Present Consider It Done Executive Services
Freelance PA / Lifestyle Manager – Dubai UAE
Providing reliable support to my clients needs, working in close contact to ensure their requirements
are met efficiently, with cost effectiveness and giving them complete confidence that the job will be done. I ran my freelance business for the past 16 years and my clients included high worth business owners who trusted me to handle all aspects of their personal lives.
I have acted as support and lowered the blood pressure of my clients with my hands-on, thorough can-do attitude, working with the strictest observance of client privacy and instruction.
Dealing with personal finance and protection needs such as mortgages, insurances, pensions, shares, etc.
Property management, including student rentals, holiday rentals and residential lets
Liaising with booking agents, maintenance, cleaning and check-in/check-out staff
Acting as point of contact for prospective guests from initial enquiry through to end of stay.
Dealing with agents for sale of properties
Record keeping of rental income / costs, preparing for tax return submissions by accountant
Dealing with issues at client’s own homes, overseeing of works to client’s requests
Arranging payment for works
Dealing with complaints to satisfactory outcome for client
Research of all travel needs, arranging itineraries to client’s wishes, providing summary of best options and making bookings. Follow up on additional requests, confirmations and last minute changes
Event organising, meetings, private functions – arranging of catering, venue, co-ordinating with invitees, costings
Dealing with Government departments in UAE, Embassies, etc.
Payment of bills for utilities, subscriptions, staff, etc.
Diary management for business and personal appointments
General office administration such as email checking and correspondence, reminders for birthdays, etc., filing, internet research, use of Office suite.
Personal shopping / gift buying
Invoice preparation and payment follow-up
Staff instruction and follow up management
Vehicle needs such as registration, taking for repairs, etc.
Interior design research and providing samples/options
Previous Positions held:
1999 – 2002 Teacher – Kids Island Kindergarten, Dubai
1997 – 1999 Teaching assistant – Broumanna High School, Lebanon
1992 – 1997 School Administrator / Registrar / Acting Principal – Kids Island Kindergarten, Dubai
1988 – 1992 Mortgage Underwriting Supervisor – Hambro Financial Services, Basildon, Essex
1984 – 1988 Mercantile Credit Union, Cambridge – Loan Application Customer Advisor, later Supervisor
1982 – 1984 Kirby Building Systems – Company Secretary
Ø OND in Institutional Management
Ø English language, English literature, Sociology, Maths, Biology, Chemistry, Physics at O level
Ø French and Geography at GCSE