Flat 4, 67 Lansdowne Road, East Croydon, CR0 2BF
A passionate, sociable and confident individual with strong communication and listening skills who has the ambition and drive for continued success. An individual who has an excellent track record of high service quality, with sales and customer focused personality. Outstanding communication, relationship-building and influencing skills; competent in building customer relationships which inspire confidence and loyalty. Able to adapt well to new environments and learn new processes quickly and provide outstanding results. Has the ability to multi-task and prioritise workload with excellent organisational skills. Seeking a new, challenging role to utilise existing skills.
September 2018 – August 2019 University of Portsmouth, Hampshire
MSc Criminal Justice, Crime Science, Cybercrime and Managing investigations
September 2015 – July 2018 University of Portsmouth, Hampshire
Undergraduate LLB Law
September 2013 – June 2014 Swindon College Swindon, Wiltshire
Access Course Law, Sociology, Psychology 60 credits at Distinction, Merit and Pass.
September 2012 – June 2013 New College Swindon, Wiltshire
5 GCSE at grade B-C
June 2018 till June 2018
GL Distribution (Archers recruitment), Swindon, Wiltshire
As a data entry clerk, I had to ensure report tables and listings accurately reflect data within a database. Entering data accurately onto computerised databases and Excel spreadsheets. Locate and correct data entry errors. Lifting of files and boxes containing paper records. Maintain logs of activities and completed work. Ensuring documents meet required quality standards. Compiling, coding, categorizing, calculating, tabulating and auditing data. Occasionally carrying out various administration tasks like, photocopying, filing. Reviewing validation output and performing specified manual checks on the data to ensure consistency and completeness to achieve daily KPI’s.
September 2017 till March 2018
Portsmouth University General Legal Advice Clinic /Administrator/receptionist, Portsmouth, Hampshire
Working in the General Legal Advice Clinic, a free legal advice service run by the University, forming 40 credits on the final year of my undergraduate law degree, I provided free legal confidential help and advice to the public on a range of legal areas including, employment, family and succession law. I also have extensive knowledge in housing law such a dealing with breaches of their tenancy and leasehold agreements where I had to interview tenants and offer advice on tenant-landlord relationship. I have dealt with nuisance orders and dealing with anti-social behaviour from tenants. Through this experience I developed a sophisticated understanding of the interaction between academic legal knowledge and providing practical legal advice. I also developed a range of practical legal skills, including interviewing, report writing, legal research, drafting, file management and effective communication. I was also involved in the social media team operating the Instagram account.
May 2015 till January 2016
JD Sport Sales assistant, Swindon, Wiltshire
Working at JD Sports as a sales assistant, I provided services to customers on the latest shoe trends and fashion. I was responsible for greeting customers as they enter the store and help them to find the right product there are looking for. In addition, my other responsibilities were to organise sales presentations and ensure that all sales presentations are prepared prior to deadlines. During my time at JD Sports I had to deal with different types of customers and their needs by developing solutions for customers by listening t their needs and recommending the appropriate products. My other duties were to collaborate with other team members to keep the sales floor area clean and organised. My Before the shop opens, I had a responsibility to work with my colleagues to make the store clean by hoovering the store, polishing the desk and mirrors which gave me great attention to detail and to work as a team effectively.
I have participated in a Missionary trip with my church in in 2014 in Thailand. We travelled as a team to Thailand to provide support to the local orphanages in Mae Sot and Chiang Mai. I volunteered in an orphanage by helping to clear the wreckage the flood caused by a monsoon. I was part of the renovation team by rebuilding the orphanage by creating a pond for fresh water and helped with painting the orphanage as it was damaged by the flooding. I also helped with taking care of the children by engaging with playful activities such as, playing games.
I played American Football for the Women’s Dreadnought team in University of Portsmouth. Playing American Football has taught me a lot about team work by learning how to communicate effectively with individuals in my team by sharing knowledge and new skills. Apart from American Football I enjoy going to the gym, doing cardio and lifting weights. I also have an interest in musical instrument as I have been playing guitar, violin and the piano for couple years in my local Church band.
Skills and languages
· Competent in Microsoft office such as Word, Excel, PowerPoint and OneNote.
· Speaks fluent English and Dutch.
· Knowledgeable about Housing Law and Tenant-Landlord Law
· Able to be sympathetic, yet firm with clients who may be angry or abusive.
· Can tactfully deal with complaints from tenants their neighbours and the general public.
References are available on request.