Address: 6 Elmroyd Court National Insurance Number: JR 29 11 78 C
Town: Penistone, Sheffield
Postcode: S36 6FG
I am aiming for a career that will allow me to learn new skills, develop new friendships and provide me with an opportunity to grow and develop up the career ladder.
The ideal job role for myself would be one in which I am able to incorporate my customer service skills alongside my mathematical strengths.
I am able to communicate and get along with all kinds of people, as my working history has always involved working alongside people from many different backgrounds.
summary of Qualifications
GCSE = 11 A* – C’s A Level’s
English – A AS – Media – C
Science – B, B – Double Award
Maths – A
French – B
Statistics – A
Graphics – B
Music – C
RE – B
Citizenship – A
ICT – B
NOCN (National Open College Network)
Level One Award in Language Skills – Spanish
April 2019 – Current date
My current role is as a “Crew Training Coordinator” at Jet2 in Leeds Bradford Airport.. This role has involved learning a whole new “language” and background knowledge in the area of Aviation. The role I am in at the moment involves tasks such as managing crew records, planning and tracking recurrent and initial training needs, roster management, attending daily meetings with other business area responsible’s, carrying out audits at regular intervals in order to ensure all crew records adhere to CAA regulations and rectifying any discrepancies at that time. Problem solving is a huge part of my role here at Jet2, which is something I thrive on as I love the feeling of overcoming an obstacle. My time spent with Jet2 so far has allowed me to gain additional knowledge in the area of Aviation, alongside developing my IT and planning skills further.
March 2017 – April 2019
Previous to my current role I was a “Cash Office Team Leader” at IKEA in Sheffield. Working at IKEA was one of the most valuable experiences of my career. I carried out a whole 6 months training in IKEA prior to the Sheffield store opening which involved travelling across the UK to several different stores to bring the best from each store in to the new Sheffield store opening. My role here involved safe responsibilities, investigating cashier and safe discrepancies, adhering to GDPR regulations and compliance in all area in the cash office, team training throughout regular intervals of the year, holiday planning, scheduling rotas, arranging recruitment procedures for new members of the team, attending management meetings to discuss sales and business plans, working closely with KPI’s for the team and cash office as a whole, arranging breaks, queue management, holding investigation meetings where needed, handling customer complaints, liaising with other departments across the store to gain an understanding of how we work well together, cash office banking collections and ensuring the team has everything they require to do their role whilst identifying talent within the team to help them grow in to new areas of the business if they wished to do so.
August 2014 – February 2017
· I was a “Team Leader” for Tesco for 2½ years . My decision to return to Tesco under the role of Team Leader was a great achievement for myself, as I felt I had definitely taken a step forward in terms of my retail career. I was given 6 weeks training in a different store before moving on to opening the brand new store which I am still currently working in. My role involves scheduling staff into rotas, managing break times, cash handling, basic cash office skills, handling customer enquiries, queue management during busy periods, customer service, ensuring training and development of staff is kept up to date, completing safe and legal documents and reporting back to senior management during team meetings regarding any changes or issues we have come across.
February 2014 – November 2014
I worked as a “Steward” for Showsec for around 9 months. Working for Showsec as a Steward was mainly focused on providing event and crowd management duties. These duties include pre-event checks, responding to emergencies, monitoring crowds, ticket checking, complying with health and safety regulations at all times, attending briefing meetings, assisting the public with general enquiries and familiarising myself with new venues to ensure I am able to perform my role as a steward effectively.
April 2014 – June 2014
I worked for the Royal Mail as a “Post Woman”. Each day my duties involved sorting parcels and mail ahead of the delivery process. I also handled redirections and changes in address, to ensure customers who have recently changed address still receive their mail at the new address. I then went on to delivering the mail which is a very physically demanding duty in all weather conditions. During my time working for the Royal Mail, handling working in a pressurised environment and my time-keeping skills were developed exceptionally. Each day I had to prepare and change my usual schedule according to time constraints and special deliveries, therefore I feel my organisation and time-keeping skills are very strong.
February 2012 – March 2014
At Web Equip Ltd I specialised in SEO (Search Engine Optimisation). My day-to-day duties involved interacting with clients via the telephone and during face-to-face meetings, basic HTML coding, keyword research, link building, advising customers about the basics of SEO enabling them to eventually look after their own website, carrying out competitor research, copywriting and working closely alongside the Web Designers and Developers in the office to provide our customers with everything they need. I took on the role of office administrator which involved me handling telephone and email enquiries, sorting and filing post, greeting clients, ordering office supplies whilst also handling the financial side of the business e.g. invoicing, bookkeeping, liaising with the accountants etc.
September 2008 – November 2011
· I gained the role of a “Customer Assistant” at Tesco. My roles here involved working closely with customers face to face, working on tills, stockroom duties, cash handling, cashing up, baking fresh bakery products, telephone skills, general housekeeping and many more general duties. During my time spent at Tesco I feel I gained great customer service skills having dealt with many difficult customers and situations. I was also being trained into team leader duties which involved me running shifts and dealing with paperwork and stock control.
During my leisure time I enjoy shopping, going to the cinema and travelling around the UK visiting local attractions. Where possible, I love to travel the world and see new countries I haven’t visited before. I am also a big fan of seeing the latest bands and artists playing in Sheffield and around the country.
Nelson Diniz (Crew Training Manager)
Jet 2 Ltd
Head Office – Leeds Bradford Airport
Hannah Swift (Cash Office Manager)
S9 2 YL
0114 216 6610
Phil Anderson (Customer Service Manager)
0345 610 2921